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Err Question Booklet Essay

Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this.

1 – Solicitors for help advice and law

2 – Current handbook
3 – www.legislation.gov.uk for up yo date and current legislation

Once you have identified a reliable source of information.
a) List three aspects of employment covered by law.
1 – Contracted hours of work
2 – Holidays/Annual leave
3 – Maternity leave

b) List three main features of current employment legislation.

1 – Employment rights
2 – Equalities and Discrimination law
3 – Health and Safety legislation

Briefly outline why employment law exists
To regulate the relationship between employers and employees, to establish minimum standards and equality of treatment for all workers.

Task B

Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement.

Place of work, confirming usual place of work but also states this can vary according to the company’s needs, without reduction in rates of pay. Hours of work, stating contracted weekly hours and excludes me from the right to limit working hours to 48 hours per week under the Working Time Regulations 1998. Pay, confirming my hourly rate of pay the date and regularity that it is paid to me. Holiday entitlement for the year and when the annual holiday period starts and finishes according to the annual calendar. Notice of absence, how to inform the company and stating that any absence over 7 days will require a medical certificate. Sick pay is not paid by the company but SSP will be paid if it is entitled to.

Confidentiality, not to disclose any resident or company information including associates, potential customers, suppliers and potential suppliers. Dismissal procedure, my contract also states reasons for immediate dismissal. Notice of termination of employment, confirming the time scales requires to be given by either the employee or employer to terminate the contract of employment. Training, my contract of employment states that employees are required to undertake an NVQ training scheme, or similar, as required by CQC or other relevant bodies.

Describe the information which needs to be shown on your pay slip, statement.

Your pay slip to show your full name, the name of the company you work for, your tax code and national insurance number, the date in which payment is to made and sometimes it will show the method of payment. It should also have details of you gross and net pay, any deductions made to your gross pay and a summary of gross and net pay and any national insurance deductions for the current tax year to date.

Identify two changes to personal information on which you must report to your employer.

You inform your employer if your name or address changes, also if you receive any criminal convictions these must be disclosed immediately.

Describe the procedure to follow if you wanted to raise a grievance at work.

In the first instance you must try, if willing and confident, to resolve the issue directly and verbally. If this is not possible or you don’t feel able to do this then an informal confidential meeting should be had with your manager, if the issue is with your manager then this should be with the regional operations manager. This meeting should give you the opportunity to raise your grievance advising of the issue or issues you have, giving names and places if necessary. If the manager feels the grievance is serious enough or if you are not happy with the outcome of an informal meeting then a formal procedure can be taken. Once a decision has been made to make a formal complaint then the complainant should put this in writing to the manager, giving as many facts as possible about the complaint.

The manager should then investigate the facts using all resources available, including interviews with any persons named in the complaint including any witnesses. Any persons to be interviewed should be advised in writing giving the time and place the interview is to be held, and they will be entitled to have somebody accompany them, this could be either a colleague or trade union official. Once the formal complaint has been investigated then any outcomes or actions should be advised in writing without unreasonable delay. If you are not happy with the outcome of the formal complaint then you have the right to appeal, this should be done in writing stating the reasons for appeal. A meeting should be arranged as soon as possible and your employer should give you all the details of this in writing. If you are still not satisfied after an appeal then you can raise your complaint to an employment tribunal if you wish.

Explain the agreed ways of working with your employer in relation to the following areas:

1 – Data protection
To take all reasonable steps to ensure confidential information is kept safe and secure and not passed on to anyone without consent.

2 – Grievance
To follow the company policy and procedure, talk to manager or put grievance in writing in the agreed manner.

3 – Conflict management
To avoid conflict were possible, to follow company procedure of documentation of any behavioural issues. To store such information were agreed so this is accessible by management and agreed staff.

4 – Anti – discriminatory practice

To follow the company policy to not discriminate on grounds of race, gender, sexual orientation, culture, religion or disability. To value and respect all colleagues, residents and visitors.

5 – Health and Safety

To follow all Health and Safety policies and procedures and undertake all training given. To take care of your own health and safety and that of others wherever possible.

6 – Confidentiality
To take reasonable steps to ensure information about individuals, company or company associates is kept safe and not disclosed unless otherwise agreed by the individual or company.

7 – Whistleblowing

To disclose any matters of concern in confidence, without recrimination for disclosure. This can be reported to management or other governing bodies if necessary.

Explain how your role contributes to the overall delivery of the service provided. As a support worker I provide both practical and emotional care and support to residents whilst maintaining the companies’ policies and procedures. I help to build care plans of the residents by documenting and reporting the physical and emotional needs and support given to individual residents. This helps to maintain up to date information of individual requirements meaning that each resident can be as independent as possible but also get the correct level of support they need.

Explain how you could influence the quality of the service provided by ; a) Following best practice within your work role

By following best practice in my work role I can give high quality of care and influence my colleagues to do the same, resulting in best practices being followed as a normal way of working. This can result in a happy and safe living environment for the residents and a less stressful work environment for the staff, in turn the reputation of the home will be positive. b) Not carrying out the requirements of your role

If I do not carry out the requirements of my job role, this could result in poor care being given and the living environment for the residents not being happy or safe. I could have a negative effect on my colleagues or even influence them to work to poor standards resulting in the health, both physical and emotional of all persons using the home being effected in a negative way. The home may not be efficient and could possible fall below standards set by the company or other governing bodies such as the Care Quality Commission.


Describe how your own work must be influenced by National factors such as Codes of Practice, National Occupational Standards, Legislation and Government Initiatives.

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