In the Human Service field, interpersonal communication is between a client and human service professionals. Interpersonal communication is communication that between two people in a relationship and that, as it evolves, helps them to negotiate and define their relationship (Evans, Hearn, Uhlemann & Ivey, 2011). Human service workers use communication to build working relationships with clients. Emotions is an important factor when discussing interpersonal communication within a relationship. Human services must connect to client’s emotions to get a better understanding of how to assist them. “Emotional connection is thinking with the person rather for about them” (Listening Essentials 2010).
Emotions in interpersonal communication are important role in building working relationship with clients. It is important for human service professional to maintaining eye contact, nonverbal behavior and listening to the clients. Human service workers understand the importance of maintaining working relationships with clients and avoids emotions that are not appropriate in conversations with them. My paper will explain the impact emotions in interpersonal communication, discuss obstacles an interviewer’s faces in dealing with clients and emotions and assess client’s cultural and impact it has on the interviewer. The impact emotions in interpersonal communications
In the Human service field, emotions can impact the way human service workers ask questions and responses to clients. The human service worker can gain advantages of client’s emotions by using empathy. Empathy is listening to the client, sharing and understanding their concerns or feelings. Emotions are the way feel or react to something someone has shared with using nonverbal communications. Client’s emotions reactions can have a negative or positive result if a human service worker can maintain appropriate body language and eye contact. An example of eye contact is looking at the client with your eyes will encourage he or she to keep talking (Evans, Hearn, Uhlemann & Ivey, 2011). Obstacles an interviewer’s faces in dealing with clients and emotions Cultures, gender and religious, are three obstacles interviewer has to prevail when conducting interviews with clients. The important obstacles that cause more problems for an interviewer are controlling client’s emotions.
The negative aspect of emotions it can cause clients to close the lines of communication with an interviewer. It can impact the listening skills of the client. If this happen then, the interview must gain control of the situation by changing the way the clients is feeling. It is important that an interviewer continue to learn new techniques or skills to overcome obstacles when dealing with clients emotions. “One strategy for persuading an individual, therefore, is to appeal to your level of knowledge and expertise with respect to the topic” (Interpersonal communication, 2012). Assess client’s cultural and impact it has on the interviewer Communication plays an important role in assisted client in finding solutions to their problems.
There are different cultures, languages, religious and lifestyle, but communication can assist human service with meets the needs of all clients. There are many different cultures in the world, so human service workers have made sure they do research on clients before engaging in conversations with them. “Culturally competent service providers must take into the assessment the full range of factors that influence how any one individual service recipient behaves and communicates” (Cultural Competency and Diversity 2005). It is important for human services workers to learn more about the different cultures so you can help assist client that are from other cultures in understanding their needs. If human service workers continue to educate themselves, they will be able to assess clients from other cultures.
Emotions in interpersonal communication is another form communication that involve a client and human services worker in the human service field. Client’s emotions can be negative or positive result depending on if the interviewer is maintained eye contact, body language and nonverbal communications. In the human service field, the interviewer must know how to gain control of client’s emotions by continuing to learn new skills and techniques. Finally, we live in the world where all cultures, genders or religious are different. People with different cultural backgrounds don’t just communicate differently; in many cases they also think differently (Floyd, 2012). We have to learn to give all cultures, religious and genders respect and continue to asking questions and avoid assumptions.
Cultural Competency and Diversity 2005., Beach, M.C., Price, E.G., Gary, T.L., Robinson, K.A., Gozu, A., Palacia, A., Smarth, C., Jenckes, M.W., Feuerstein, C., Bass, E.B., Powe. N, R, & Cooper, L, A. (2005). Cultural competence: A systematic review of health care provider educational interventions. http://www.getceusnow.com/portal/file/culturalcompetencyanddiversity.htm Evans, D., Hearn, M., Uhlemann, M., Ivey, A. (2012). Essential Interviewing: A Programmed Approach to Effective Communication. (8th Edition). Floyd, K. (2012). Interpersonal Communication. (2nd Edition). McGraw-Hill Company “Listening Essentials,” 2010, Films on Demand. Copyright 2012 by Films Media Group. Adapted with permission. https://ecampus.phoenix.edu/secure/aapd/Materials/IP/curriculum/social-sciences/BSHS385/Understanding_Feelings/story.html
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