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Effective Communication Essay

“Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended” (Brown, 2011, para. 1). According to (University of Phoenix, 2012, 2010), “Workplace trends within and outside of health care require employees to connect with an ever-widening array of coworkers, consultants, off-site employees, and other resources. Sharing knowledge is critical to any organization’s success, especially in the health care industry.

The following questions will be addressed in this paper and they are as followed: Which organizational model best describes an organization with which is familiar and how does the familiar organization currently share knowledge or involve employees in formulating solutions to problems. Once those questions are addressed, the following will also be discussed: The most effective techniques for sharing information and ideas, techniques proven to be ineffective, how those techniques may be applied or modified in a health care work environment, and how technology might also affect this process.

Finally, a conclusion will follow to sum this paper up. Which Organizational Model Best Describes an Organization which is Most Familiar Long-term care best describes the organizational model that is most familiar to Comfort Keeper’s Home Health Services. According to Wikipedia (August 18, 2012), Long-term care provides a variety of services that helps meet both the medical and non-medical needs of people with a chronic illness or disability who cannot care for themselves for long periods of time.

Long-term care provides custodial and non-skilled care with assistance of normal daily tasks like dressing, bathing, and using the bathroom. “Long-term care involves providing a level of medical care that requires the expertise of skilled practitioners to address the often multiple chronic conditions associated with older populations”, (“Long-term care,” August 18, 2012). Long-term care is provided in the client’s home, in the community, in assisted living facilities or in nursing homes. Long-term care is used and needed by people of any age, but is more common needed for senior citizens, (Wikipedia (August 18, 2012)).

How does the Familiar Organization Currently Share Knowledge or Involve Employees in Formulating Solutions to Problems Comfort Keepers Home Health Services has quarterly meetings every three months which encourages the involvement of all employees, (CNA’s, caregivers, and office workers). All employees of Comfort Keepers are invited to share in the decision-making process of the firm by participating in activities such as setting goals to better services for clients, determining work schedules, and making suggestions.

Another form of participation may involve the employee’s input on increasing each employee’s responsibility or job enrichment. Quarterly meeting also encourage the employees to form self-managed teams, quality circles, and soliciting survey feedback to ensure each employee is giving their best in the household of the client given to work with. Most importantly, the ideas and suggestions of employees are really considered and respected by the employer.

Most Effective Techniques Used for Sharing Information and Ideas According to Lombardi & Schermerhorn (2007), Distributed leadership helps a team meet its task and maintenance needs and they include providing task activities: Initiating, Information sharing, Summarizing, Elaborating, and Opinion giving, and provide maintenance activities: Gatekeeping, Encouraging, Following, Harmonizing, and Reducing tension. Five other techniques that could be used are: “1. Acknowledge the thoughts, ideas or feelings first 2.

Say it in different words 3. Ask open-ended questions 4. Summarize and clarify 5. Give an opinion,” (University of Maine Cooperative Extension, 1914). Techniques Proved to be Ineffective Discussed in the previous topic were techniques used for sharing information and ideas, but here listed, University of Maine Cooperative Extension (1914) have techniques that are proved to be ineffective and they are as followed: “1. Me-too-ism, such as, “That’s nothing, let me tell you what happened to me! These statements make the speaker feel unheard. 2. Moralizing, preaching, and being judgmental. Recognize that the speaker may say something that offends your value system. Set aside the judgment so you can listen. 3. Asking a direct question to satisfy your curiosity. The speaker will share more information when and if ready. 4. Giving advice. 5. Consolation comments, such as “It’s going to be all right. ” 6. Arguing or disagreeing with the speaker. 7. Analyzing or interrupting,” (Blocks to Effective Communication).

How Techniques Might be applied or Modified in a Health Care Work Environment “Augmentative and alternative communication (AAC) tools and strategies, and other assistive technology (AT) techniques and products, can ease communication between patients and health care providers, allowing patients to participate more fully in their care. Unfortunately, these techniques are most often underused in healthcare setting because of lack of knowledge about and/ or access” (Newman, Pearson, & Pressman, 2009, para. ).

How Technology Might also Affect this Process According to the Henry J. Kaiser Family Foundation (march 2007), “New technology may either increase or decrease health care spending, researchers generally agree that, taken together, advances in medical technology have contributed to rising overall U. S. health care spending. Rettig describes how new medical technology affects the costs of health care through the following “mechanisms of action:

• Development of new treatments for previously untreatable terminal conditions, including long-term maintenance therapy for treatment f such diseases as diabetes, end-stage renal disease, and AIDS; • Major advances in clinical ability to treat previously untreatable acute conditions, such as coronary artery bypass graft; • Development of new procedures for discovering and treating secondary diseases within a disease, such as erythropoietin to treat anemia in dialysis patients; • Expansion of the indications for a treatment over time, increasing the patient population to which the treatment is applied; • On-going, incremental improvements in existing capabilities, which may improve quality; • Clinical progress, through major advances or by the cumulative effect of incremental improvements, that extends the scope of medicine to conditions once regarded as beyond its boundaries, such as mental illness and substance abuse”, ().

Conclusion As learned in this paper, the process of sharing information, thoughts and feelings between people through speaking, writing or body language is only done by communication. Having effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended to ensure communication has been accomplished,” (Brown, 2011, para. 1). The best familiar organization was discussed along with how it shared knowledge or involved employees in formulating solutions to problems. The most effective techniques for sharing information and ideas were discussed and ineffective techniques were discussed. The final discussions covered how the techniques were applied in the health care environment and how they can also affect the health care environment.


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