a.) Diversity in the workplace is recognized positively in many different ways, and can make up a strong workforce of all aspects inside different organizations. These include a variety of age, gender, their background, race, religion, disability, sexual orientation, and personality or even the style of how somebody works. All these factors create a diverse work force. By embracing these factors into the daily running of an organization it can be beneficial for both employer and employee, working pleasantly where everybody feels valued and respected. New talents are discovered and people are treated as individuals and are not stereotyped due to popular beliefs.
Employers must abide by, practice and integrate all aspects of the Equality Act 2010 as a legal requirement. Employees of the organization can help to create and carry out these policies and have the responsibility of ensuring a positive outcome in workforce tasks. Having a wider area of skills and talents to choose from will help generate new ideas helping the organization to run smoothly and exceed success on new levels. The workplace becomes host to diversity’s benefits recognizing the different terms of knowledge and differences in all work related areas.
In feeling valued and respected as an individual this reflects on that persons work persona in a positive way, sympathizing with customers and working better in general to achieve the organizations crucial targets and goals. The Equality Act 2010 was introduced on 1st October 2010 and is a key piece of legislation. This Act provides the overall legal guidelines that protect the individual’s rights in the workplace and provides the correct legislation that promotes opportunity amongst all diverse platforms. The key acts that comprise the act as a whole are:
* Equal Pay Act 1970
* Sex Discrimination Act 1975
* Race Relations Act 1976
* Disability Discrimination Act 1995
* Employment Equality (Religion or Belief) Regulations 2003
* Employment Equality (Sexual Orientation) Regulations 2003
* Employment Equality (Age) Regulations 2006
* Equality Act 2006, Part 2
* Equality Act (Sexual Orientation) Regulations 2007
Within the workplace there are policies/procedures and legislation materials that employers and employees can have easy access to on a day to day basis by using the organizations in house systems such as intranet or company website which will have sections specifically targeted to that area of the business. These sources of information can be readily available at the click of a button. By having access to the human resources department this also can offer a wealth of information in regards to company policies, company legislations, handbooks and information with regards to the courses and training that can further background knowledge on this information and can then allow both parties to put what they have learnt into practice.
It is of the highest importance to make sure we are all working in a healthy and safe environment and it is the responsibility of all staff to take reasonable care of your own health and safety and of others. It is important to follow instructions and cooperate with the health and safety department on regulatory matters that will arise and to attend relevant health and safety training where necessary. We must also familiarize with the health & safety at work manuals these can be found on the DRI intranet or the Human Resources department.
We must report any injuries, strains or illnesses as a result of your job role or potential hazards and defects observed in the workplace to the health & safety department, so they can be resolved before it can lead to potential escalation. In recognition of these problems it is important that you utilize the company facilities for example this could be in the form of using of VDU’s (visual display unit) which could potentially cause eye strain as a result of prolonged use. The company can reimburse the cost of spectacles and lenses.
If in specific departments you require personal protective equipment (PPE) or adequate welfare facilities, these are used free of charge and it is important you notify health & safety department, should you need to order more. This is a fundamental rule when working with abrasive products. It is also vitally important to us you that you have the correct amount of rest breaks during the working day.
Security of all employees is crucial, so we must make sure to fob in and out of the building when arriving or leaving the building so as to safely access the building and have a record of when and what times you leave during the day. If you happen to leave the fob at home or lose it you must contact reception to be provided with a temporary or a replacement from payroll. If you are expecting a visitor you must request they sign in and out of the building at all costs this ensures we have a record of who has been in and out of the building should an incident occur. By working in a healthy and safe environment we can remain motivated and enthused in order to prevent incidents occurring. We can be confident in our workplace surroundings striving for a much better working atmosphere.
The two types of decision making made at DRI (Diamond Resorts International) are those of operational decisions which are carried out on the everyday running of the business, and decisions derived from other departments (strategically) which factors in senior management staff to make long term decisions for the business and to pin point the direction the business is going to take with more beneficial effects. Operational decisions are made up of key stages that we strategically follow; firstly we identify the decision and analyze all factors. Grid Analysis is one stage in the process that helps you to decide between several options, where you need to take many different factors into account. An alternative way is also writing out the pros and cons of that area presenting it to you in balance.
An example of using grid analysis; in the key stages of making decisions.
By consulting a team leader and organizing a group meeting you will be able to obtain ideas and advice from all knowledgeable bodies and consult with senior staff before a decision is made. This can give you wider pool of avenues to consider whilst going through the key stages. If the decision to be made is predominantly made by two people from separate parties they must have the knowledge to negotiate with each other to implement the decision and be satisfied in all areas. The use of feedback is important in these key stages as it allows us to gain feedback from people who hold down different job roles and responsibilities; therefore are given a variation of information that may assist in the final decision. Most operational decisions are being made day to day by team leaders and departmental managers which factor in team member’s assistance and views. Departments that deal with more executive decisions will have a larger span of control; when a manager oversees the day to day smooth running of his/her department of staff.
When training on the job role we are trained to identify what decision would need to be referred through for approval. An example of this would be the procedure that Human resources department at Diamond Resorts follow which is known as a Recruitment Authorisation form (SRAF), this is used for the recruitment of any new member of staff. If the Resort Manager at Pine Lake wanted to recruit a new housekeeper she would fill this form in and send it to the HR department. Human Resources review this by checking we are paying the correct wage or the number of hours worked is reasonable. It is then sent to the Regional Director (Carmina Saiz) for approval.
Once returned to us with approval we ask Vice President of European Resort Operations (Suzana Gomercic) for approval. Once approved HR then send the form, to Executive Vice-President Steve Bell, for final approval only when these processes happen can the recruitment process begin. At each of these levels the approver has the potential to decline the request or to make a change, for example, to suggest the hours worked should be 40 hours instead of 37 hours. This would implicate the span of control going through the different processes identifying who would approve each decision before a permanent decision is made.
The Importance of planning & prioritizing work at DRI – Notes for guidance To help support you and achieve to the highest standard here at Diamond Resorts International it is important you are able to plan and be organized in order to meet the set deadlines for the daily running of all the departments. It is important that you are able to use your time correctly to ensure that all deadlines are met and so that you can achieve the required goals and objectives’ in daily set tasks to help other people in their responsibilities to others. We have a number of facilities at DRI and it is important we use them in order to be timely and efficient, and allow all outcomes of the day be less stressful for you and your team members. * The online mailing system is a key part of the organization and is vitally important for the outside communications and communicating inside all departments around the building. Diary systems are very useful for booking/referring back to appointments and can be used to schedule any tasks or work you may need to prioritize before the end of the day.
* You may have access to different calendars’ for meeting rooms around the building. By gaining this access it allows you to see who and what time a room is booked out for, enabling you to book in and around it for yourself or upon a request via another team member. This could include any visitors meeting with you or senior management. The calendar sends you reminder so you can make the necessary arrangements for their arrival. * To do lists can be simple and easy to do on paper or electronically. If for any reason IT department is having issues via the computer software and you become unable to access your computer and cannot use the software to input your data. You can do a simple to do list on paper this will be a temporary measure to remind you and help your day run more smoothly whilst the repairs are underway. Under some circumstances we take under consideration the reasons deadlines could be late, interrupted and may not potentially be met due to certain contributing factors inside the office.
* Communication is important throughout working hours, between team members, and is important to have the right level at all times to ensure work is communicated effectively around the office. Too much communication can cause distractions if certain topics are not work related and can be discussed out of office times. This can be avoided by talking about unrelated work topics out of office hours, on lunch breaks or short breaks throughout the day. * It is possible you may be interrupted frequently throughout the day. This could simply be to help another team member, due to technical difficulties or answering the telephone to a customer which could unfortunately take you off task.
Make sure you log where you are in order to resume where you left off. The technical difficulties can have a knock on effect for everyone in your department and it is important to try and do as much paper based work as possible to get you up to speed and prepared for the deadline so you are ready to carry on once the issues have been resolved. * There may be times when there is lack of resources around the office if you feel this will have a significant effect on areas of your work then you need to notify a member of the senior management team so they can replenish stock or locate resources from an alternative means.
If the department you are working in is short staffed, senior management may want to hire temporary staff to complete clerical/admin tasks. If there are unforeseen circumstances for example you are unable to get to work on time due to problems with public transport, family emergencies or problems etc. In this case some issues cannot always be helped; you must notify your department of issues and if possible explain what work may need to be completed in order to help contribute with the work that is being delayed.
After three months of working for Diamond Resorts International it is company procedure to have an appraisal after three months service. I first received a letter from my head of department a week before my appraisal was due. Stating where the meeting was to be held, what time and who it would be with. It was held on the 23rd of October at 3.00 pm with the Human Resources manager. Before I was to attend the meeting I did a small self assessment on paper to remind me what needed to be outlined during the discussion. Once we sat down to commence the meeting I was asked if I was enjoying the new job role also if there was any ongoing problems that needed to be resolved. I explained that I had been enjoying the job role very much and found the prospects for working for DRI very exciting. I was told during my appraisal that all my hard work had been satisfactory and what I had been achieving was more than up to standard.
As the job role was new to the company I felt proud to say that I had built the reception area up by myself and enjoyed co-coordinating the maintenance of the building. Making the area more organized and flow with the filed systems I had created. Whilst in the meeting I thought that it would be a good idea to discuss what I had planned for the future, as although I like the job role I require something more challenging and something that can test and push my abilities to what I am more capable of. This meeting was vital for the communication between manager and employee as is important to see where can be improved and problems can be raised and dealt with properly to the discretion of the employee. c.)
My career goals illustrated via the SMART technique
Complete Level 3 Diploma in Business & Administration course with all distinctions aiming for the highest mark possible and pass the functional skills math’s exam, after attending all after hours classes and get back up to speed with mathematic skills. Consider moving job roles/departments after completion of the six month probationary period.
All technical certificates will be prepared, passed and achieved in order to start the NVQ level units. Keep practicing for the functional skills math’s test, continuing the drop in math’s sessions allowing learning and improvement on the subject. I will be looking at different job role summaries and familiarizing with them.
All the technical certificates have been prepared for and have the correct resources and information to achieve each unit. Each certificate will have a specific time to achieve handouts and activities to complete in order to gather all the information required to achieve set target scores.
By completing and concentrating on each unit at once I can put 100% into each unit, also enabling me the flexibility of fulfilling my own job role. There will be points in the day where I will have to break of and do my duties that are required of me as an employee of DRI. I will also be completing functional skills out of office hours.
Each unit I have set myself minimum of 2 weeks to complete. This is ample time to have completed each individual unit and have the feedback comments sent over to me via email from my assessor. Each 2 weeks my assessor will come and visit and discuss my progress.
a) The key points that are included in a contract of employment could be any of the following; the contract will have the name of your employer and the employee also the date the employment commenced. The number of working hours you will be required to work during the week. The contract will inform you of how much holiday entitlement you are allocated annually, also how they will calculate them yearly. The details of sick pay and statutory pay will be enclosed in a contract of employment also the pension details. The contract will describe the job title and the brief job description of the work, and the location of where work has to be carried out.
b.) A contract of employment is an agreement between employer and employee which determines the relationship between both parties. A written contract can include one short handwritten page or a lengthy document containing detailed components. Each business should take the time to carefully prepare a contract of employment for each employee. All businesses have different needs and outlooks, the style and content of each contract of employment will be different.
There are a number of representative resources that can assist employees with information and support them where necessary; The Equal Opportunities commission (EOC) is a regulatory body that promotes statutory rights within the employment sector and monitors human rights; offers on hand legislation and legal frameworks to the members of the public informing them of their rights. ACAS (Advisory, Conciliation and Arbitration Service) is a regulatory body available online and is available for employees/employers that aim to improve organisations through better employment relationships. They also help by updating their website with the most current forms of legislation, and offering free independent advice.
a.) There are many factors that can lead to being under pressure in a workplace environment, where a professional manner can become difficult to maintain. If you are running by a tight deadline it could become increasingly difficult to reach, due to lack of resources or due to your organizations department being understaffed. The nature of your work could become strained as a result of more elements being added to a task than originally identified. There could be fundamental changes in your job role with new standards that need to be met in order to meet company deadlines pressuring the work environment further.
b.) It is important in any departments of organizations that we declare our work progress; this is so we can keep up to date with targets and deadlines also so that team members can utilize the use of support they may need in the work processes, where necessary in order to complete tasks. It is also important to log our progress of work so we can anticipate any problems that we could encounter, and identify them before them before they happen. To identify our progress we are not impacting on others workloads in a negative way, we are working alongside them resulting in a positive outcome.
By continuously seeking to improve our performances at work we are able to assess and consider the possible options going forward in the work place, you are exceeding your own limitations/performance, learning new skills and producing quality work that meets the high standards of your organization. By achieving targets and goals are of a higher standard because you are putting more effort into your work. This not only gives the employer a good impression but can give you more chance of increasing your income or getting a promotion, it also gives you the motivation needed to proceed with your work.
The efficiency and effectiveness in producing work can give you a sense of satisfaction, as well as receiving positive feedback from the people around you. By using certain analytical procedures we can assess our progress and see where would be the need for improvement. By using SWOT analysis or SMART techniques we can identify our skills, threats, our strengths which can be used to our advantages helping us to focus on our career pathways. Feedback (whether formal or informal) is a key way of enabling us to improve our own performances in the workplace whether it be positive or negative feedback we can take pointers away and work on them to improve work place performances inside of office hours.
There could potentially be problems in the workplace which cannot be solved without the interjection of another member of staff. This could be caused by lack of resources for example being short staffed, which is the responsibility of senior management who overlook the Rota’s to make sure there is significant cover ensuring the team can operate as a whole. If the department you are working in has frequent interaction with customers; there may be customer complaints that are not being dealt with correctly.
Customers may wish to speak to senior members of staff who can investigate further taking the customer down a different route to solve their query, which only they will have the authorization to do. You may need to refer a problem if the solution involves reimbursement of company funds, or the problem may have a serious impact on an overall company targets. If there is a serious risk to a person’s life or the problem is in breach of a Health and Safety procedure, you must ensure that the information is passed on and dealt with by a member of the correct department as they will be familiar with all the policies and be able to devise a solution.