There are several different ways to respond to an individual’s reactions when communicating. As communication is a two way process, it important to respond to show that I am listening and that I understand the information being given.
2.4 There are many ways in which we can demonstrate how to respond to an individual’s reactions when communicating. A response during communication is needed for the communication to take place. If someone is talking to you and you are not responding, it is difficult for any communication to take place. When you respond to someone, it shows that you are listening to them, which then shows that you understand what they are saying and are interpreting it correctly. However, the response doesn’t need to be verbal. A simple nod can even be considered communicating, as long as both participants are aware of each other and understand what is being put forth. If a patient is upset and appears to be getting agitated whilst talking, a simple change of tone can help calm the situation down, also by using gentle hand gestures it could also help diffuse the situation and it also shows that you are listening to what they are saying.
Another example is observing a patient when they are talking to you. You need to be aware of their body language as this can show any sign of anxiousness, agitation or stress. By looking at their facial expressions when you are speaking to them to see how they react to what you are saying. Eyes contact is also another thing to look at. If a person is avoiding eye contact with you it may be because they feel uncomfortable with what they are saying of hearing from you. It is essential that you feel the patient has understood what you have said, therefore by repeating what you have said and rephrasing what you have said ensure this. Also by leaving the conversation for a while then coming back to talk about it again may help.