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Customer Service Positions Essay

There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customer service experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills.

As a customer service manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple priorities to meet deadlines. Ecovacs wants you to have two years’ experience in the electronic and technology industry of sales. Majority of the customer service positions for different companies requires the same criteria as far as managing a team of staff, knowing how to communicate, and being able to set up plans and meeting your goals as a team and company. A median salary for a customer service manager in the state of California is $38,000 a year. California’s salary is eight percent higher than average customer service manager salaries and incomes nationwide. Nationwide it ranges between $32,000 and $34,000 a year. (Indeed.com)

On Jobpath.com they had an opening position for a medical receptionist in Illinois. A medical receptionist works in the Healthcare Services according to Jobpath.com. A medical receptionist does not require college level education. The requirements to become a medical receptionist are to have one to three years’ experience as a receptionist in a medical practice. It’s required that you have open availability which means you are able to work a flexible schedule with rotating weekends. You must have a reliable source of transportation because you’ll have to travel to two different locations weekly. You must have knowledge of ICD-9 and CPI’s and have excellent written and oral communications skills.

A medical receptionist job is checking in patients, answering phone calls and taking messages. It is required that you know how to communicate with insurance companies in order for customers to receive prescription coverage and have valid insurance information. A medical receptionist must be able to constantly be on your feet, engaging in several tasks which require a lot of multi-tasking. The average salary for a medical receptionists ranges from $23,000 to $25,000 a year nationwide. (Indeed.com)

Working at Safeway we are a company that promotes excellent customer service. I decided to research the job of a cashier position. I visited Safeway.com for more information about a cashiers position. I did not find the information I needed so I went to Shrm.org for a detailed description about a cashier. A cashier, according to Dictionary.com is an employee, as in a market or department store, who collects payments for customer purchases. A cashier is responsible for maintaining guest services as company standard, generate sales, operate sales, operate cash registers, and follow all company policies at all times. A cashier must have a high school diploma or the GED equivalent in order to qualify for the position. (Snagajob.com) The requirements to become a cashier are being able to work varied hours and days as business dictates.

You must be able to read, count, and write all documentation accurately. You must be able to communicate with associates and guests and be willing to anticipate customer needs. You also are required to maintain awareness of all product knowledge information, weekly promotions, and offer samples to customers when asking about a certain product, if you’re able to sample it. I know this first hand working in the bakery at Safeway. A cashier must also know how to make labels and tags for promotional items and product that goes on in sale in general. Also you must complete all duties assigned by management and communicate when you’re done with those duties or duty. Depending on what state you reside, a cashier can make $6.99 to $14.00 an hour or more. (Snagajob.com)

The last job I decided to do research on was the position of a daycare assistant. My mother and sister are in the process of opening a childcare center so I thought it would be good to do research on the responsibilities of a daycare assistant. A daycare assistant is an employee who assists the director or teacher of a daycare facility with enrollment, hiring and supervising faculty, facility management, maintaining superb customer relations, handling management reporting tasks, and working with children from newborns to twelve years of age. (Indeed.com) The responsibilities of a daycare assistant is to set up activities and clean up after children. They also have to supervise children and help with jobs such as feeding and diapering toddlers and infants. Assistance keeps track of toddlers and infants behavior and communicates progress of children to parents.

In order to become a daycare assistant, you must have a high school diploma or equivalent. You must be CPR and first aid certified just in case a staff member or child chokes on food or an object. You also must get a background check in which you have to have a fingerprint clearance, no criminal background like child abuse, sexual assault, domestic violence, prosecution, and molestation. Assistants who want to become daycare teachers or supervisors usually should have a minimum of an Associates degree in the field of Childhood of Early Learning. (Ehow.com) According to Indeed.com, the average salary for daycare assistants are $38,000 a year nationwide.

There are all types of customer service jobs out there that require all different types of responsibilities and education. Working in the field of customer service, I have met most of the requirements from each job I researched online. I want to work in the field of communication and I know it is required that I have a Bacherlors degree and exceptional customer service skills and have knowledge about my job.

Daycare Assistant resources
Davies, Faith. “Day Care Assistant Job Description | EHow.” EHow. Demand Media, 22 Dec. 2009. Web. 19 Jan. 2014. http://www.ehow.com/facts_5790737_day-care-assistant-job-description.html
“Job Not Found | Indeed.com.” Indeed.com. N.p., n.d. Web. 19 Jan. 2014. http://www.indeed.com/viewjob?cmp=Doodle-Bugs!-Children%27s-Centers&t=Child+Care&jk=c220f26e0c22377e&sjdu=PfqW7OX-Y30gm1KgHUU8l4rlETR0V6maUXSL9Dn0qzaLz8h-P_GYMqQakJ_0OjgHzv1wNooo0v2ri2iBDlHIvQ

Cashier Resources
“About SHRM.” Login. N.p., n.d. Web. 19 Jan. 2014. http://www.shrm.org/TemplatesTools/Samples/JobDescriptions/Pages/CMS_001514.aspx Safeway – Official Site.” Safeway – Official Site. N.p., n.d. Web. 19 Jan. 2014. http://www.safeway.com/IFL/Grocery/Home

“Cashier Job Description.” – How to Become a Cashier. N.p., n.d. Web. 19 Jan. 2014. http://www.snagajob.com/job-descriptions/cashier-2

Medical Receptionist Resources
“Medical Receptionist Position Description.” Jobpath.com Illnois, N.p., Web. 19 Jan. 2014 https://www.jobpath.com/medicalreceptionist

Customer Service Manager Resources
“Customer Service Manager: Job Description.” | Prospects.ac.uk. N.p., n.d. Web. 20 Jan. 2014. http://www.prospects.ac.uk/customer_service_manager_job_description.htm

“Customer Service Manager.” Job in Glendale 91203, California US. N.p., n.d. Web. 20 Jan. 2014. Ecovacs Robotics Inc. http://jobview.monster.com/customer-service-manager-job-glendale-ca-us-128460946.aspx

Major Website Resources To Find Jobs
“Search Jobs for FREE with Monster.” Search Jobs for FREE with Monster. N.p., n.d. Web. 20 Jan. 2014.


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