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Customer satisfaction Essay Topics & Paper Examples

Thesis on customer service

ABSTRACT Customer satisfaction is important to the success of every business organization. Customers turn to be loyal to organizations that meet their needs and expectations. They stay with the organizations, refer friends and family to the organization. Profit making organizations cannot exist without customers. If customers do not patronize their products and services, they would seize to be in business. It is for this reason that meeting customer expectations should become the main focus of the operations of profit making organizations. But the question is, do organizations actually satisfy their customers? Is there any relationship between customer satisfaction and the success of organizations? The objective of this research is to guide the answer the questions of what really customer satisfaction…