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Custome Essay Topics & Paper Examples

Hand book customer service

Policies: policies (structure, use, focus, customer requirements/expectations, product and service knowledge, consultation, confidentiality, customer perceptions and satisfaction, monitor customer service and satisfaction, influences affecting implementation, effective communication) Quality of service: methods of assessment; customer expectations; standardised procedures; codes of practice; staff levels (staffing levels, staff competency, flexibility, reliability and responsiveness) Evaluation: purpose; sources of feedback; accuracy; relevance; reliability; validity; methods of data collection; improvements; staff training and development Hospitality industry: industries within the hospitality industry eg hotels, restaurants, pubs, bars and nightclubs, contract food service providers, hospitality services, membership clubs, events 2. Understand the purpose of promoting a customer-focused culture Communication: types eg verbal, non-verbal body language, written; types of response; use; effect Customer: central role; customer service culture; identifying…

July at the Multiplex

The purpose of this report is to inform Mr. Mull T. Plex and the consortium of theaters about the recommended actions to take against moviegoer Tommy. The options include proceeding with the litigation or negotiating a settlement that will be dealt with privately. The litigation against the Royal Theater is made by Tommy, a customer who claimed to have received a poor experience at the theater. In the following report, we used legal, statistical, and ethical reasoning. Legal: After analyzing both parties’ facts, there is a lack of fraudulent misrepresentation to follow suit. Therefore, Tommy has a weak standing. Statistical: 94% of surveyed moviegoers were not fazed by the commercials screened before the featured film. Ethical: The litigation by Tommy…

Blue Nile case study

How strong are the competitive forces confronting Blue Nile and other online retail jewelers? Do a five-force analysis to support your answer. The competition among the competing sellers in the industry is strong. Competitors for Blue Nile not only include the online jewelry sellers such as Diamonds.com, Whiteflash.com, Ice.com and JamesAllen.com, but also include brick-and-mortar jewelers, chain department stores, mass merchants, local jewelry shop, and large jewelry chains such as Zale and Tiffany. The competitive force from new entrants is moderate to weak. The new entrants of the traditional jewelry industry will need a large amount of capital for inventory, established brands to attract customers, and a strong sales team. For new online jewelry sellers, they also need to find…

AT&T’s Resources and Capabilities

AT&T is one of the largest telecommunication network provider in the world and they are a market leader in United States. Besides the traditional forms of communication like local and distance telephone services through mobile lines or landlines, AT&T’s primary business is to provide a diversified of telecommunication services to American customers and their services includes: Wi-Fi, high speed internet, internet TV, fiber optics, satellites, voice and cloud services with a whole suite of IP-based business communication services. They were established back in 1876 when Alex Graham Bell first invented telephone. Together with the group of AT&T subsidiaries, they have over 105 million subscribers in 225 countries and close to 250,000 employees worldwide (AT&T, 2014). According to the (Plunket Research,…