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Quality Management and Six Sigma

Describe the evolution of quality from the early 20th century through the Japanese post-World War II, to the “Quality revolution” in the U. S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart, Joseph Juran, W. Edwards Deming Early Twentieth Century Inspection was the primary means of quality control during the first half of the twentieth century Separate the planning function from execution function Managers/engineers plan and supervisors/workers execute Bell system was very popular up until this time Production organizations created separate quality departments, lead upper managers to believe quality is responsibility of the quality department and turned focus to quantity/efficiency…