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Contact Centre Essay Topics & Paper Examples

How a Contact Centre can improve staff retention?

Introduction Background of the problem Employee retention can be defined as the ability of firms to maintain their employees over a certain period of time. Ultimately, in the modern society, the business sector is changing drastically predominantly characterized with competition. This dynamic competition has forced organizations to outsource employees from other firms hence, making it difficult for organization to retain their employees. In a business context, employee’s retention is mostly facilitated by strategies compared to the outcome of the organization. The basic step of employees’ retention starts with application of strategies which suits the needs and demands of employees.  In relation to application of strategies, employment engagement programs have become predominant in the current business world; hence, organizations that have…