Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.
1. Briefly describe the misunderstanding, including the setting and the people involved. The misunderstanding I experienced was at work, when communication was crossed between me, my manager, and the Pathologist. I was told to do a certain project by the pathologist, and my manager had told me to get back to my desk and take phone calls. I had told my manager that I’m not supposed to be on the phone, because I’m doing a special project for the pathologist. The manager thought I was lying and she had to go talk to the pathologist that had advised me of the special project. It was later found out that I was to do the project after lunch when we usually don’t receive phone calls.
2. Complete the following table with information from your described misunderstanding.
3. The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process?
My perception going into the situation was that I had to start on the project right away and get it done as soon as possible. The project was my top priority. After I finish the project I would go back to my desk and continue my job tasks. My perception of the misunderstanding affected the communication process by not getting the job done when it should have been done. Thinking that I had to get on the project right away I forgot about my daily work tasks. Not doing my daily tasks would result in missed important phone calls and delayed tasks. With the misunderstanding I would have the wrong task done at the wrong times causing mishap and confusion. With missed phone calls there would be missed requests, concerns, and orders from our clients. The job would of not run smoothly that day. If communication was understood I would of completed my daily job tasks, then go on to finishing the project.
4. After reflecting on your misunderstanding and analyzing it with what you have learned this week, what did you learn about the communication process? What I learned about communication processes is the fact how a message is encoded or decoded to the sender and to the receiver, The way the communication process works out depends on how well the message is sent to the receiver.
Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.
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