Communication is a two way flow of conversation where something is achieved e.g information effective communication is important in health and social care because through communication which is listening and talking you can make a better relationship with client. effective communication can make you understand your client emotions and feelings for example if a nurse is having a conversion with a patient and the nurse seem friendly , have positive body languages and interacting well, the patient is likely to open up to the nurse and discuss any worry that he/she is facing, which lead to better relationship. when communicating you need to show that you’re interested in what the person is saying, the more you look interested the more the person is going to trust and open up you. In health and social care you communicate with patient, colleague and other professionals for example if you were a doctor and you want to refer a patient to a surgeon, you would have to talk to the surgeon to sort the patient operation.
Conjunction with colleague us important because if you have a good relationship colleagues it would make the work a better place and make patients feel comfortable because they can sense if staffs are getting along. There are different types of communication informal and formal. informal: this is used between family and friends. Different social groups use different informal language to communicate so it might be hard for other people to understand. formal: this is used in health and social care for example if you went to a service they would say ‘good morning, how IIvan I help’ thus us to show that they respect you. multi agency working.
Working with other professional for example GP ,hospital service require formal communication. non verbal communication is communicating without speaking, like facial expressions, sign language, gestures, eye contact, posture and tone of voice, this kind of communication can sometimes speak louder than words. Written communication, This is central to the work of any person providing a service in a health and social care environment when keeping records and in writing reports. Different types of communication need different styles of writing but all require literacy skills. A more formal style of writing is needed when recording information about a patient. It would be unacceptable to use text message abbreviations, such as ‘l8er’.
Effective communication, including active listening, can be hard work. People who work in health or social care environments tend to enjoy learning about other people and their lives. Things can go wrong, however, if:
• the context is wrong, e.g. the surroundings are unsuitable due to lack of privacy
• the service provider and service user are mismatched. Sometimes communication breaks down because of factors such as age,
education level, gender and ethnic background
• a person withholds information because they fear being judged, for example, they have taken illegal drugs
• a person fears that confidentiality will be broken, even though this should never happen, for example, about their sexual orientation
• the service user thinks that the advice given is too vague and has not asked for clarification
• the subject matter is embarrassing, such as talking about sex or intimate body parts
• a person fears they are going to hear bad news so avoids going to a service provider until it is too late to help.
If health and social care workers do not develop good communication skills, the effectiveness of their work will be reduced and things can go wrong. This will not help service users to feel good about themselves and can lead to worse consequences. Remember, it is important to overcome problems such as those listed above, communicate effectively, including checking understanding, so that you get the best out of your interactions with colleagues and service users.
Formal or Informal
Group conversations are more formal, clear and straight forward, eye contact, listening to everyone, pronociation Informal is less formal, don’t have to speak loudly, back and forward talking, more personal
Argyle’s theory of the communication cycle centre’s on six core concepts, or, a cycle. The cycle is as follows:
1. An idea occurs. For example, let us say that our idea is wanting to buy a car.
2. Message coded. This would be us putting our desire of a car into whatever medium we wish to communicate with. This may be a language, pictures, writing, or any other medium you can think of.
3. Message sent. Here we have communicated our desire for wanting a car.
4. Message received. The person or perhaps target audience we wish to notify of our desire to have a car [perhaps a parental figure] has received our message.
5. Message decoded. They now must take what we have said and attempt to decode it. Now, “I want a car” is pretty straightforward, but remember, not everyone is as transparent as this, and this is the step where communication breakdown may occur as they may decode our message incorrectly.
6. Message understood. Hopefully the last step was effective and they understand what you were trying to communicate. Now the cycle can begin anew.
Burnard and Morrison
According to the Philip Burnard and Paul Morrison (1997), A lot of communication in care work involves building a relationship with the service user. This involves giving them emotional support which builds trust. They also argued that communication without caring for the person in some way would not be able to work. Service users that go through emotional issues i.e. A teenager being sexual abused by a youth worker, is often at first a difficult and sensitive issue to talk about has a social worker for example. Any difficult and sensitive issues should focus on the emotional needs of the service user rather than giving out advice and information that is not needed since it is not needed since the service user is already likely to be overwhelmed with grief. In health and social care setting, Professionals should always try be supportive within difficult situations since this will help would towards making effective communication start between the professional and the service user.
The environment can affect how well a communication goes, if the environment is a distraction it can cause a conversation to not flow very well, however the environment could help create a cincerarion.