Review the range of groups and individuals whose communication needs must be addressed in own job role.
Resident communication needs
In my job role as a Deputy Manager I must ensure that I consider the different levels of communication when supporting our residents: We use the following within my work place:
This is a form of pictures on a long strip of Velcro, which highlights what is expected of the resident thought the day. This is important to the resident because it enables the individual to see what activities they have thought out the day, it provides a structured day for the resident to identify what activities they have first then after. This provides stable communication between staff member and the residents in aid of reducing anxiety. Barriers and challenges.
Barriers that and challenges may arise are:
Individuals whom are using the pictures may become too complacent there for require the same product such as dairy milk chocolate bar that is presented on the picture. This can become a challenge as if diary milk factory was to shut and the products where to be no longer produced then the resident whom has the picture of the diary milk and has constantly used this picture to resemble chocolate for the last ten years may become anxious due to not having the chocolate bar resembling the correct photo. Staff members may not be consistent with using the picture schedule, when using picture schedule it is paramount that staffs are consistent when prompting picture schedule.
This can become an barrier and a challenge when some staff are using the schedule and some are not. This can confuse the residents and increase anxiety when not used; this can also take the skill away from that resident as well as hinder their communication development. Staffs whom are not adequate trained in using the picture schedule could provide a potential barrier to our residents as it creates a disturbance in the routine of their daily activities in not knowing what they are going to do for the day.
A social story is used to simplify a form of information. This is done by having words as well as pictures to explain the information that is needed to be presented to the person.
This form of communication is used within our service it ensures that the individual feels included in any decisions that are made, and that they are aware of what is expected off them when they are going on an activity, any planned activities set for the future. They can also be used to explain the step by step guide of what they are to do on a daily bases. This form of communication also reduces anxiety by giving the resident a preferred communication between staff and the individual; it also gives them a clear understanding of what staff members are asking them to do.
Individuals whom are creating the social stories may provide information that is too difficult for the resident to understand. They could also presume that the information given has been taken in by the resident; the challenge that may arise is that the resident will not take in the information and may become anxious due to confusion over what is being asked. Another barrier may be too much information, depending on whom you are presenting the social story to, some require bug writing and big pictures where as others may require average size font and pictures but with short and sweet information. A challenge may arise when we presume that an individual whom is using picture schedule may understand social stories, this can in effect create a barrier as it provides the resident with no information other than words and pictures.
When presenting the social story, we may not be presenting the social story in the correct manner in accordance to the individual, When reading we may need to be mindful of how fast we go through the information and how many times we go read the social story to the person. Because by going over to many times may cause an issue as well as how fast we read through as some individual may take longer to cognitively understand the information, therefore we must ensure we work at the speed of the individual whom we are working with.
Some of our residents require verbal communication, however not all residents who are verbal are able to understand all language used. Therefore they require to be communicated with simple form of vocabulary rather than jargon. This is important to be assessed and mindful because you do not want to give them information that is too difficult to understand, you want them to have simple words that they can take in and understand to avoid any confusion or anxiety.
A barrier that may arise when verbally communicating to a resident is how fast and what form of words we use. Not all residents whom are vocal are able to understand long fast sentences there for we must speak to the resident in a manner that they can understand. For example if the resident understands one single word then staff will use the single word rather than a sentences, this is because by using the sentences it could potentially create a challenge as it can cause the resident to become anxious by having too much demands placed on them.
I also need to be mindful of whom I am speaking to when I am communicating to individuals, for instance if I speak to a GP then I would not speak the same to the residents as my choice of words will differ massively. Therefore I must always be mindful of the way that I communicate to each individual to ensure that they understand the information that is presented as well as I understands the needs of each person.
We do not have a resident who uses Makaton however if the staff did not know how to use Makaton then we would need Makaton training to enable use to communicate effectively with the resident. We would also need to ensure that we have a basic communication with that resident to ensure we meet the needs of the resident threw understanding what the residents wants and any issues the resident may have on a daily bases.
A pecks book is used with one of our residents to identify what he wants, the peck books provides the resident with a choice of what to eat and what activities he would like to do on a daily bases. This is helpful as it provides the team with a preferred communication style in enabling the staff to identify what activities and want he requires. We can support this by ensuring that we be consistent when using the pecks book with the residents to enable the resident to maintain the communication skill. If we do not use this form of communication then the resident will potentially forget how to use the communication book as well has not be able to communicate his needs to the staff effectively.
Team communication needs
As a team a form of communication that we use are team meetings, team meetings allow staff and management to formally communicate any issues or good relating practices that are present. It is important when conducting a team meeting that all relevant information communicated is understood by all of our staff team, if there is any person who requires help then supervision may help. Other ways of helping would be to complete an information leaflet of what has been said in the meeting as well as the action plans and outcomes.
Not all staff members are able to share their opinions when in a team meeting another form of preferred communication for some is via supervisions. This enables the individual to discuss their feeling and thoughts without feeling judged by others, it also gives the employee an opportunity to discuss their opinions through their own preferred communication. It also provides managers with an effective approach on how each staff member should receive their supervision. It is paramount that when giving supervision, managers should cater their discussion around the individual.
They should also ensure they be mindful of whom they are speaking to and how they approach negative and constructive feedback depending on the individual whom is undergoing the supervision. You can also support effective communication threw supervisions by getting the individual involved in completing the supervision form; you can also provide them with an outcome of the supervision enabling them to read over and sign in their own time.
Barriers and challenges
Communication book can be used to log important information that is needed to be handed over, it can also be used to pass on massages to staff members whom are not on shift. We are able to provide effective communication through this book by ensuring staff read and sign what is put into the book; this can ensure that when they have signed the information then they understand what has been passed on within the book. However the only issue with the communication book is that staff may not always read the book or they may not read the information.
This can be reduced by providing the communication book on hand over, shift leader to ensure all staff read and sign also you could have an extended sheet of the a4 paper highlighting the important information that staff should read and sign. We also need to be mindful how we provide the information; Information that is put into the book should be clear, understandable, literature that all staff can understand to avoid any confusion.
Face to Face contact whilst on shift.
Even though it can be easier to put information into a communication it is not always the best form of communication to all, why because we are all individuals. Some individuals require management to discuss any issues via face to face contact as some individuals tend to understand more when they are listening and picking up body language when talking. We can support individual threw face to face contact by asking them do they understand and if there is any other way they would like the information, you can also effective communication by ensuring the person is focused on you rather than the things going on in the environment.
Courtney from Study Moose
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