The problem that is to be addressed will be the communication barriers between employees and management. Some people have a problem with the way they receive the conversation or the way people talk to them and other people have a problem with the way they use their verbal and nonverbal communication skills. There are many ways to determine the proper way to communicate and to miscommunicate. Solving the problem of non-communication in the work place can be easy, but at the same time it can be very costly.
The movie Devil Wears Prada is a great example of miscommunication. The main owner, editor or “CEO” of that corporation talks to the new girl as if she has worked there for years. The new girl is given directions and does not know how to proceed with them because she was not trained properly. In the movie the CEO makes a statement “Emily? Emily? ” Finally someone tells the new girl that the CEO means her and the new girl goes into the office.
CEO states “Get me that guy I talked to yesterday about the skirts and scarfs on the phone. ” The new girl goes back out of the office to her desk and starts looking for a phone number, but she has no idea who to look for, the first assistant, just coming back from lunch, asked the new girl “What are you doing? ” The new girl tells the first assistant what the CEO said and within seconds the CEO was talk to the guy she spoke to yesterday about the skirts and scarfs.
In this incident, there was minimal communication and there are also many ways to fix this. For instance, the first assistant should have taught the new girl about the phone directory, terms, and where to find other things that could be useful. If the new girl was trained correctly, then while the first assistant was at lunch, the new girl would have been able to handle the phones, but would still have problems not knowing what person the CEO talked to yesterday about the skirts or scarfs.
With this part of the communication barrier, the CEO should have been more informative on the information that she gave the new girl. For instance, if the CEO had given the name of the person she talked to, then it would have narrowed down the people she to yesterday or vise-versa, or the CEO could have given the company name and with the correct training could have determined the person she talked to the day before. There are many ways to work on the communication between the CEO, manager, and another associate.
The main objective should be to train the person properly before “throwing them to the wolves,” or putting them “on the sales floor” If the person is trained properly then they will learn the terminology, phone directory, and also know where to find other things related to going the job. When giving tasks to carry out, you would need to give specifics on what you want and names or descriptions of what is expected. When receiving the tasks, if you do not understand, then ask questions on what the other person is looking for or how to go about doing getting the job done.