1.1Explain the importance of meeting an individual’s communication needs
It is important to meet someone`s communications need, because it immediately helps to break any barriers between myself and the individual young person. This would create better understanding to what I am trying to achieve, especially if they are having a bad day. My body language needs to be correct or they will mistake me for being confrontational. It is also important to know how to listen to young people, in this way they can open up more and tell you what is on their mind. When a new young person arrives on unit, they are usually very friendly, so I use this time to communicate with them by asking them questions about what they likes and dislikes are. Communicating with young people when they are upset can be challenging. Having the correct tone of voice and approach can lead to young people expressing their needs and thoughts in a constructive way.
1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs
Some young people find it difficult calming down when they are upset. Taking them off unit to go for a walk helps them in many ways. I must make sure that when I communicate with them, they are clear of what I am saying. My intentions is to make sure the situation is resolved, so they can return back on unit calmly, as there are other residents that may be affected (depending on the situation). Putting care plans in place can ensure steps taken to work with each individual young person. Social workers and other professionals work closely with us to make sure young people are demonstrating skills that express their needs of communication.
Courtney from Study Moose
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