001.1.1-What are the different reasons people communicate?
There are many reasons for people to communicate these could include, giving or receiving information in my setting with co workers for daily activites.This also could be used for receiving instructions.
I would also need communication if I had concerns over a child or if I was unsure how to do a certain task. Communication is also vital for giving feedback to parents about what their child has done during their time in the nursery. This could be face to face or by the telephone, either way my communication must be positive. Non-verbal communication is sometimes greater than the spoken word. We use non verbal 65% of the time can be effective when communicating with any individual or persons in the child setting.Non-verbal communication can be effective if trying to explain shapes,directions,inner feelings and personality’s. Eye contact plays a big part when communicating with anyone. Its part of your facial expressions and body movements. eyes can be trusting and never lie; Children and co workers will need eye contact for good communication.
Communicating with children in my setting could involve giving instructions, reading books, engaging with the children. Listening to what the children have to say. Facial expressions, tone of voice and posture will project how you are engaging in the conversation with the child.
Using signs/pictures with children can be a form of communication, Talking at the child’s level will encourage them to feel confident and develop trust, which will lead to a healthy, happy relationship between us. Having the ability to sometimes use non verbal communication alongside verbal can help connect with children and co workers or parents.
Sometimes bad behaviour will need good communication skills. Shouting should always be a LAST resort. Having time out or withdrawal from a activity may help. Sometimes we may need to ignore bad behaviour, This could be to get control back if a child is being disruptive and distracting other children. I think overall communication is vital in any setting.
001.2.3- Give some examples of when you might need to seek advice about communication. How would you go about this?
Seeking advice is sometimes needed for support. If we didn’t seek advice then how would we know what to do? We should always ask for advice and help if needed. This would cover a number of scenarios in the childcare setting some could include: Noticing if a child is acting differently or seems not their selves, I would have to seek advice with my co workers about how to look after the child or if they have noticed the child is behaving differently. I would ask questions about the child’s behaviour the day before to confirm that they are not themselves I’d possibly have to inform the child’s parents, if the child is unwell or has a injury at nursery.
Also I may need advice if a child has a disability and I’m unsure how to look after the child, they may need special care and I may not know how to give it. I f we know all the things we need to know about the children we can work better together in the setting. This could be something simple as to if the child has an allergy to a certain food, or is on medication and needs it at specific times. I will need to seek advice on what to give and when and what foods they cannot have. Incase of an emergency I would need to seek advice regarding first aid and find the appropriate first aider in the setting. The more information we know the better we can be in our roles. It will increase confidence and your co workers will feel they can rely on you to do the task in hand.
001.3.1 What are the possible barriers to effective communication? I think there are many possible barriers that could affect communication some include: * Language. speaking in different languages or were a English is not a first language it can cause communication breakdown as its difficult to understand one another. To overcome the barriers we could speak slowly and politely. We could try and get a translator in the setting, if there isn’t a translator then we would have to see what we can understand with the limited vocabulary. * Hearing difficulties. If a person is deaf or hard of hearing. The communication can be difficult. This is when seeking advice would come into play with co workers. Bringing in a signer would help; this would put you and the other individual at ease and make communicating a lot easier.
* Noise. If the setting is noisy if someone or something is making loud noises when you’re trying to talk, then communication will fail. We could go into a quieter environment or if not ask the persons to possibly be abit quieter so you can speak, so the communication between myself and another person won’t be broken or interrupted. * Personality/interests .Personal likes and dislikes can cause barriers in conversation, people may have selective hearing if they think a certain subject is boring. It could make people feel ignored or not welcome if they don’t seem interested. Trying to reason with disagreements or different points of view and if not agree to disagree.
Sometimes aggression can make people not want to communicate and push them out. They would not want to be in the same environment and would feel uncomfortable so I doubt they would want to have a conversation with any angry person. * Culture. Different cultures regulate the display of their emotions differently, some people display emotions in a debate, eg cry shout get angry or frustrated. They can show fear. Others may hide their emotions. To overcome any barriers or issues I would try to listen and understand and reason with the other person, and treat them how I would like to be treated.
001.3.4 What support and information services are available to enable more effective communication? I have had a look on the web for information services and support groups for effective communication. These are the ones I have found which would probably be more beneficial. * Braille. It is used by those who have visual impairments or blind. Braille is read by fingers touching raised dots containing two columns each with three dots. There are two types of Braille- grade 1 and grade 2. Grade 1 is letter by letter, which takes a lot of time to read. Grade 2 is faster as it combines letters commonly used together. The Braille system is a method that is widely used. It helps people to communicate, read and write. It is seen as a alternative form of communication.(www.wikipedia.org 12/05/12)www.RNIB.org.uk 12/05/12
* BSL is another form of alternative communication. British sign language is a form of communication used by people who are hard of hearing or deaf. Sign language involves movement of the hands, body and head. It helps the deaf to communicate and connect with others around them. It is a visual mean of communication which uses gestures, facial expression and body language.(www.britishsignlanguage.com 12/05/12)www.asli.org.uk12/05/12 * Lip reading. Is used as communication. It is a technique of understanding speech by visually interpreting the movements of the lips, face and tongue. Lip readers who have grown up deaf may never have heard the spoken language and are unlikely to be fluent users of it. (www.lipreading.org.uk/lipreading 12/05/12)
001.4.1 What is meant by the term confidentiality?
Confidentiality is a term used widely in a childcare setting. It means secret, private. It can be a meaning of trust. It can be any information regarding a child’s development. All the information about the children will be kept in a child’s record which will be kept in a secure place. All staff must be aware of the confidentiality policy and it must be enforced in the workplace. The nursery retains a copy of the information and the parents always keep originals. Confidentiality within a child setting means at no time must staff speak about outside of school. I could use a child’s information as part of proof for my college work but would have to use a different name and use them as a case study to help my studies. I would have to seek permission from school to gain access to this information
001.4.3 Describe situations where information normally considered to be confidential, might need to be passed on. Confidential information must remain confidential unless a child’ safety is a t risk or for development purposes. By keeping things confidential you will gain a bond of trust between yourselves and parents and co workers. It protects staff aswell as children and their families. Another reason for sharing information could be to support learning, to check what level a child is at, also offering support from transition from pre-school to school, may need to speak to teacher regarding behaviour and also to ask previous staff about the child’s behaviour so you can be in the know if any behavioural problems or background problem have been apparent.
There could be something happening at home that possibly affecting a child at school… ‘new baby, just moved house, mum and dad not getting on’ can all affect a child’s behaviour and may go un noticed to the parent but become noticeable in the childcare setting. This would be when confidentiality would be broken, as we would have to put the child’s interest first by speaking about it to a co worker for advice or support in dealing with the information you have found out. Everyone will be working together in best interest for the child. Sharing information maybe needed incase of emergency, for the welfare of the children. I may need to ask another teacher about a child’s medical condition or possibly a disability. The I am made aware of the procedures if a accident should occur and medical help or any other assistance is need from me.
Research to prepare for verbal questions
001.1.2 Explain how effective communication affects all aspects of your work. If you have effective communication in your work it will give your more confidence to ask for help/support. More confidence in your job, towards looking after children and it will put more confidence in your co workers as you will be punctual and competent at your job. You will know what is in place in your setting, which means you will know what’s safe and what’s not. 001.1.3 Why is it important to observe reactions when communicating?
It is important to observe people when speaking to them to see if they are understanding and taking interest in what you are saying, you can do this by watching facial impressions, eye contact body language. These all play apart in communication.