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Business process management Case Study Essay

1.How would you define “business process management”based on this video and text reading? How would you compare it to business process re-engineering, continuous improvement, and total quality management approaches?


-Business Process Management is most often associated with the life cycle of a business process. The process life cycle spans identifying and improving processes that deliver business capability to deploying and managing the process when it is operational.

2.What are the major objectives of BPM?


After a business process is deployed, it  must be managed, and, to manage the business process, you must have visibility into process performance. When a process is no longer meeting its performance goals, it is time to jump back in the life cycle to assess the root cause of the performance problem and to look for additional improvement opportunities.

– 3. what is the significant of a “service oriented architecture?” What differences does this make for implementation,cost, and flexibility of the BPM tools?


-solution to enable reuse of services across systems to eliminate data inaccuracy problems, enhance existing applications and deploy new ones 4.Why is it important that the BPM software products a Business Process Exucution Language (BPEL) Model for the IT department?


using business process modeling and the IBM WebSphere Business Modeler tool to describe flows and interactions within different areas,” says Nay. “WebSphere Business Modeler can then export into Business Process Execution Language (BPEL); BPEL can be pulled into the WebSphere integration tools, becoming part of the creation of integrated processes. This helps us focus on process issues across silos, instead of having to look at issues within siloed areas.” Nay believes that by reusing services, logic previously usable in only one place can now be exploited wherever needed. “For example, we can create a service that performs a grade lookup for the Distance Education project,” he says. “We can reuse that service repeatedly across different systems to solve different problems, saving time and money. By adopting the SOA approach using WebSphere Business Modeler, IBM Process Server and IBM WebSphere Integration Developer,

5.what is the utility of “key performance indicators “(KPI)? Answer: Business activity monitoring provides visibility over operational performance. IBM WebSphere Business Monitor is a comprehensive business activity monitoring software product that provides users with a real-time, end-to-end view of busi- ness processes and operations. WebSphere Business Monitor provides customizable business dashboards that calculate and display key performance indicators (KPIs) and metrics derived from business processes, business activity data and business events from a wide range of information sources.

6.why is it important for managers to be able to “drill down” into the data and system? Answer: In order to identify the patterns that may lead to catalog errors—and quickly and appropriately act upon the detection of these patterns—IBM needed to capture, evaluate and correlate multiple events from the various systems and organizations that are involved across the enterprise. The type of processing needed for this problem is called business event processing (BEP).

Business Process Management (BPM) software and services from IBM help organizations optimize business performance by discovering, documenting, automating, and continuously improving business processes to increase efficiency and reduce costs. And to easily manage their business with out worrieng about any problems –

1.What are some features of Antivia Desktop that remind you og web 2.0 technologies


Antivia subscribe to the view that ideas and concepts realized through the advent of web 2.0 are Transforming the way in w/c the world expects to access and use information.

2.What is the importance of communities in the antivia Desktop?


They have invested significant amounts of time,effort and money to achieve this. Antivia desktop incorporates some web 2.0 techniques and technology to Avhieve a richer collaboration environment.

3.Why is it important that discussions are closely linked to resources (documents)? Would you find this feature a distraction, or useful? Why ?


in business , in all aspect of business you should have a resources like document to manipulate you transaction even you far away to your busiiness

5.For what types of business is Antivia Desktop well suited?


Any business that have a link o or connection to other, like networking company,

6.What are some drawbacks or weaknesses of the antivia system?

1.What is the ‘8 second rule’ of the internet and why is it important to m-commerce technology?


The 8 second rule: it is the average maximum length of time an Internet user will wait for downloading a webpage, before he or she shuts the Internet page and goes to another website.

2.why might it be useful to m-commerce providers to have records of theirs’ purchase histories?


If m-commerce is to spread, the network used has to be successful enough, otherwise consumers won’t use their smartphones as a mode of payment.

3.what is the biggest concern most cell phone users have about using m-commerce service? What are some other concerns?


With records of their users’ purchase histories, m-commerce providers “get(…) the visibility into consumer habits that enable them to develop new products and services that are more tailored to what consumers really desire”

4.How would the widespread use of m-commerce technologies affect you life? Answer:

1.Using Porter’s competitive forces model,analyze the NBA’s market situation.How does te use of akamai help the NBA compete in this market? 2.Using Porters generic strategies model,what do you think is the NBA’s overall stategy or strategies? 3.Why is it important that all fans in the world have the same experience? 4.why is it important that individual franchising owners can build,manage, and distribute on the NBA platform their own content? 5.The word “partnership”appears several times in the video.Who are the NBA’s partners?How does the concept of strategic apply to the NBA’s partnership strategie?

1.What kinds of limitations do you see for users of telepresence?Is it really a substitute for face-to-face meeting?make a list of features of face-to-face meetings. Then consider a range of business situations as anemployee,from initial hire,to working with a team,to understanding what your boss wants,and even a termination meeting.How would telepresence work for you in these situations? 2.What are the business benefits of telepresence described in these videos? What is the benefits of a hologram?

3.In the past,work was organized into central buildings located in central locations (like cities) in order to facilitate face-to-face interactions.What impacts might telepresence have on the organization of work? How could you use tools to organize work on global scale with actually building physical facilities in remote locations? 4. Why is it important that the remote locations using telepresence have the same lighting,seating,and style? 5.What applications of telepresence would be useful for marketing to customers?

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