It was probably in 2010, I was an agent in an assurance company. My duties was managing and servicing our organization’s existing corporate client portfolio that has been assigned to me. One of our company product called Saving Plan what pay an amount of money monthly or yearly up to 6 years, the annual will received 6% interest and consumer can take their money back after they complete the 6 years payment. As we know, every product might have some weaknesses while it benefits us. It is commonly that company or sales man will try to minimize the weakness of product while they promote it. But what I did wrong was that I did never mention the product weakness to customer that they will only get the best return (interest) after 25 years when they completed payment for 6 years saving plan, what I thought the saving plan as a force to consumer get use to save money and whoever buy the saving plan they will always get their money back at the end if they complete the payment. My concern was close cases at that time.
In fact, It was kind of ethic problem when I promoted products but did not let customers understand all about it. Once I heard complain from customer I felt so guilty of myself that I had hidden from my customers. I felt shame to face my customer. I felt that was unfair to my customers and I used customer’s belief to gain my own profit. I thought it will not have any lose for my customers even I did not tell the limitation of the product cause after customer complete the saving plan, they could take their money back at anytime, but customers will only get their return of this investment after 25 years when policy mature. As it tend to depend on the economy, the saving plan may not make profit for customers. This lesson has taught me how to be an ethic person. We could put ourselves as consumers that we will always wish to know the truth and we have the right. I will never do this again in my life, trust is very important and to build a trust will always get back our customers. I would like to explain and analysis all to my customer. I wish I can be a ethic person wherever I am and whatever I do.
Courtney from Study Moose
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