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BTEC Apprenticeship Assessment Workbook Essay

1. The apprenticeship and your role
In this induction section you will show that you understand the employer/employee relationship and what someone who works in the health and social care sector is required to do. The Workbook will help you to show that you follow agreed ways of working.

KNOWLEDGE AND UNDERSTANDING
Task 1
WorkSkills: Unit 1: 1.1, 1.2

Task 1a
Complete the spider diagram below to show that you understand what each component of the Apprenticeship is for and how it is assessed. • In each box, for Number 1 say what the component is for.

Diploma 1.

Generic, dementia and learning disability.
alongside other components.

2. Checked by the assessor

Employment Rights and Responsibilities 1.

ERR

BTEC 1. Social care level 2 and 3 2. Checked by the assessor

2. Checked by the assessor

alongside other components.

Apprenticeship components

alongside other components.

Key/Functional Skills 1. 2.

Functional skills English, Math
Checked by the assessor alongside other components.

Personal, learning and thinking skills 1. Skills for working life 2. Checked by the assessor alongside other components

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

• For Number 2 say how it is assessed. Types of assessment are given in a list below. Choose the most appropriate one or two. Assessment methods: • portfolio • online test • paper-based test. One example has been done for you. WorkSkills: Unit 1: 3.1, 3.2 ERR/WorkSkills: Unit 3: 4.1, 4.2, 4.3

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Task 1b
In the table below write a list of different careers that you could aim to have after your Apprenticeship. In the second column, write in where you could get advice about how to progress on this career pathway. In the third column put two possible routes for this career path. An example has been done for you.

Career Nurse

Where to find advice NHS careers advice website (www.nhscareers.nhs.uk/nursing.shtml) Union website (www.unison.org.uk/healthcare/nursing/education)

Progression routes 1. Level 3 BTEC 2. University

Care Assistant

Care Assistant advice website (www.careruk.orgs)

1. Level 2 NVQ

Diploma.
2.

BTEC Level 2 Diploma

Senior Care Assistant

Senior Care Assistant advice website

1. Level 3 NVQ

Diploma
2.

BTEC Level 3 Diploma

Manager Care Assistant

Manager Care Assistant advice website

1. Level 5 NVQ

Diploma
2.

College

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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BTEC: Unit 6:1.1 Diploma: Unit 6:1.1

Task 2 Task 2a
For each of the figures below, fill in the box for who you have personal or working relationships with and the box on why. An example has been completed for you. Personal relationship

Who?

Why?

Family

Love

Enemys Friends

Ignore Friendship

Working relationship

Who?

Why?

Colleagues Managers Residents

Team working Supervisory Between professionals

BTEC: Unit 6: 1.2 Diploma: Unit 6: 1.2

Task 2b
The table below lists different types of relationship. For each type, write what the relationship is. An example has been completed for you.

Relationship type Supervisory Colleagues Between teams Between professionals With others

Example e.g. Me and my manager

Me and other care assistants

Me and other staff members
Me and the residents

Me and their family

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

BTEC: Unit 4: 3.1, 3.2 Unit 5: 3.1, 3.2, 3.3 Unit 7: 5.5 Unit 9: 2.2 Diploma: Unit 7: 5.4 ERR/WorkSkills: Unit 3: 1.1, 1.2, 1.3, 1.4

Task 2c
i) Below are some case studies of problems at work. Select the aspect of
employment law that each one relates to from this list. Aspects of employment law: • discrimination • working hours • holiday • sickness absence and sick pay • data protection • health and safety.

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1 Salina was told that because of staffing shortages she would be expected to cut short her holiday this year. Aspect of employment law:

2 Although he was more experienced, Marc believes that he did not get promotion because of his sexual orientation. Aspect of employment law:

3 Melanie has not yet attended the moving and handling of people training but has been asked to help someone with limited mobility into their bed from a chair. Aspect of employment law:

4 Gina overheard staff discussing private information about her which she had shared with her supervisor. Aspect of employment law:

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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ii)

List the main features of current employment legislation: • • • •

iii) Complete the following sentence: Employment legislation exists because …

PLTS: IE3

iv) What kinds of information and support are there to help you with Employment Rights and Responsibilities? Complete the list below. An example has been done for you. • HR department • • • • • •

What kinds of information and support are there to help you with Employment Rights and Responsibilities?

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

BTEC: Unit 8: 1.2, 1.3 Diploma: Unit 8: 1.1, 1.2, 1.3

Task 3
Produce a leaflet about health and safety for new starters at your workplace. You can fill in the example shown below or do your own, following the same structure, to give to anyone starting work.

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HEALTH AND SAFETY IN OUR WORKPLACE There are many pieces of legislation that relate to health and safety. The main ones include: • Health and Safety at Work Act 1974 • • • • The main points of health and safety procedures that affect you are: • Dealing with accidents and injuries • • • • Everybody in the workplace has responsibility for health and safety. You Look after your own health and safety Your Employer Provide training where necessary Others Look after their own health and safety

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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Task 4
BTEC: Unit 6: 2.2, 2.3 Diploma: Unit 6: 2.2 WorkSkills: Unit 1: 1.3

Task 4a
It is important to be clear about the agreed ways of working in your organisation. i) Using the table below, complete the list of the documents that set out details of your employment. For each document on the list state where it is stored and how it can be accessed. Your assessor may ask to see the documents on their visit but you do not have to photocopy them. The list has been started for you. Fill in the blank spaces with any other documents. Exactly which documents are included on your list will depend on your organisation. It might include any of the following: • health and safety policy and procedures • equality and diversity policy • policy on confidentiality and data protection • policy on harassment, bullying and conflict management.

Documents setting out relationship with employer Job description Grievance procedure Employee handbook Contract of employment Apprenticeship Agreement

Where they are stored/how to access Company website/from HR page

ii) Why is it important that you have access to up-to-date versions of these documents?

iii) What is the purpose of the Apprenticeship Agreement?

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

ERR/WorkSkills: Unit 3: 2.1

Task 4b
Complete the following information about your role. My working hours are:

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My place of work is:

If I cannot attend work I should:

If I am sick I should:

If I am still sick after ….. days I should:

If I continue to be sick my employer will:

My sick pay entitlement is:

My notice period is:

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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My probationary period lasts for:

During probation, my notice period is:

BTEC: Unit 2: 1.1,1.3 Unit 6: 2.2 Diploma: Unit 2: 1.2. 1.3 ERR/WorkSkills Unit 3: 2.5

Task 4c
Complete the following examples to show how and when you have complied with policies and procedures in your workplace: i) To maintain my organisation’s good reputation I have:

If I do not do this the consequence is:

ii) To comply with my organisation’s health and safety policy and procedure, I have:

If I do not comply the consequence is:

iii) To comply with my organisation’s equality and diversity policy and procedure, I have:

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

If I do not comply the consequence is:

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iv) To comply with my organisation’s confidentiality and data protection policy and procedure, I have:

If I do not comply the consequence is:

v) To comply with my organisation’s policy on harassment, bullying and conflict management I have: If I do not comply the consequence is:

vi) Ways in which I make sure that my personal attitudes or beliefs do not
affect how I work with people using my services or with my colleagues include: • Reflecting on my own work • • • •

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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ERR/WorkSkills: Unit 3: 2.4

Task 4d
i) What personal information should you keep up to date with your employer? • Phone number • • • • • ii) Why does your employer need to have this up-to-date information?

BTEC: Unit 6: 2.1 Diploma: Unit 2: 1.1 Unit 6: 2.1 ERR/WorkSkills: Unit 3: 3.1, 3.2, 3.3, 3.4

Task 4e
i) What is your role? You need to show that you understand what your job description means for you. Where there are job titles (for example reports to … , responsible for … ) you need to list the names of the actual people. Where it lists your duties, provide an example of what you should do. You can either write the information on a copy of your job description or complete the table below.

The job description says . . .

What this means is . . .

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

ii) How does your role help to improve the service provided for the people who use your organisation?

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iii) Complete the spider diagram below to show how your role links to the wider sector. An example is completed for you.

e.g. local mental health team refer people to my centre

My role . . .

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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Representative body UNISON

iv) The table below lists some of the representative bodies in the health and social care sector. Complete the table showing their roles and responsibilities. Role in the sector

Skills for Care and Development

British Association of Social Workers

Care Quality Commission

Criminal Records Bureau

v) Why is it important that you do not carry out tasks which are not part of your own job description?

ERR/WorkSkills: Unit 3: 2.3

Task 4f
i) What happens when things go wrong? Give an example of something that could be handled within the grievance procedure:

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

ii) Look at the grievance policy of your organisation. Do a flow chart to show each step of the process that should be taken. You may add more boxes if you wish.

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ERR/WorkSkills: Unit 3: 2.2

Task 4g
Do you know where your money goes? Annotate one of your pay statements with an explanation of what each section covers.

BTEC: Unit 5: 1.1 Diploma: Unit 4: 1.1 PLTS: IE1

Task 5 Task 5a
Duty of care is an important idea when working in health and social care. Choose which of the statements below you think are true. 1 a) Duty of care is a legal obligation. b) Duty of care is not a legal obligation. 2 a) You
are required to work in the best interests of the person using the service. b) You are required to work in the best interests of the service provider. 3 a) You must carry out care only within the limits of your role. b) You must carry out any type of care the individual requests.

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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BTEC: Unit 5: 1.2 Diploma: Unit 4: 1.2 PLTS: IE2, IE6, EP3, EP4

Task 5b
Complete the spider diagram below showing how duty of care affects your own role:

I am accountable for my decisions and actions

How duty of care affects me

BTEC: Unit 5: 2.1, 2.2 Diploma: Unit 4: 2.1, 2.2

Task 5c
i) Sometimes you will come across problems where an individual’s wishes go against your duty of care for them. For example, an individual may want to do something that could cause them harm. Write down an example of when this has happened in your workplace.

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

Remember that in order to meet confidentiality requirements you must not include any information which will identify individuals.

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ii) When you have a problem like this, there are many places you can go for advice and support. List three of them below. 1. 2. 3. ERR/WorkSkills: Unit 3: 5.1, 5.2, 5.3, 5.4

Task 6
i) The health and social care sector is often in the news. List three occasions when concerns have been raised about the sector. Check in newspapers or on the internet. • • • ii) For one of your examples, fill in the table below showing how three different people might feel about the event.

Management of the service involved

Relative of the person involved

Person who works at the service involved (for example care worker)

iii) How do you think negative coverage of the health and social care sector changes the views of the public about the sector?

Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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a) Do they feel more or less positive about people who work in the sector?

b) Are they happy with the service they or their relatives are receiving?

iv) Have public concerns about the health and social care sector and the way services are delivered made any changes to your workplace?

BTEC: Unit 2: 1.2, 2.1, 3.1, 3.3 Diploma: Unit 2: 2.1, 3.1 PLTS: CT6, RL5, CT3

Task 7
i) It is important to consider your personal development. Throughout your Apprenticeship, your assessor and manager will encourage you to think about or reflect on what you do at work. How can reflection help you to develop your knowledge and skills?

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

It is important to consider your personal development

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ii) Describe a learning activity that improved your own knowledge, skills and understanding.

iii) What did you learn?

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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iv) Where can you go for support in your learning and development?

v) This is a template for a Personal Development Plan. Below it are statements about what you should put in different sections. Match each statement to the correct section of the plan. Personal Development Plan 1. Review of strengths and weaknesses relevant to current and future roles 2. Learning topic to be targeted in the plan and how the learning will be used Name: 3. Knowledge to be learnt 4. Skills to be learnt and developed 5. Learning activities and dates 6. Assessment and dates

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Original text and illustrations © Pearson Education Limited, 2011

BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

Insert the number of the correct section of the plan next to each description. This space should include a brief description of the area the person will be trying to develop and what difference the learning could make to their role. This space should include detailed information about which skills the person will develop. Objectives should be SMART (specific, measurable, achievable, realistic and time-bound). This space should include a description of what the person does well and where they do less well in the job. It should be based on evidence. It should identify changes in the job and possible changes in career and the relevant strengths and weaknesses of the individual. This space should include target dates for achievement and space for the comments of the person and their manager to assess the success of different objectives. This space should include detailed information about what knowledge the person will gain. Objectives should be SMART (specific, measurable, achievable, realistic and time-bound). This space should include a description of any learning activities the person will do, what knowledge and skills they will gain and when the activities
will take place. You will need to complete your own personal development plan. If your workplace does not have its own template, you may want to use the one above. You should complete the plan together with your manager.

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Original text and illustrations © Pearson Education Limited, 2011

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BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care

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BTEC: Unit 2: 3.2, 3.4 Diploma: Unit 2: 2.2, 3.2, 3.3, 4.1, 4.4 WorkSkills: Unit 1: 2.1, 2.3 Unit 9: 1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 2.5 PLTS: EP4

EVIDENCE GATHERING
In this activity you will identify an area of your work that will capture evidence of how you operate as a team leader. Your assessor will help you to identify suitable items of evidence. You need to gather evidence of activity within areas of your work to demonstrate: that you can complete a personal development plan and assess your own knowledge and skills. Suggested evidence may include: • completed personal development plan • diary or reflective account of your own learning • witness testimony from manager about your participation in the process of building a personal development plan. Your assessor may wish to ask you some follow-up questions on the personal development plan process. These may include the following: • How should you agree a personal development plan? • What are the benefits of a personal development plan? • Why should you meet deadlines and be organised? • How has a learning activity improved your knowledge, skills and understanding? • What happens if you do not complete learning on time?

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Original text and illustrations © Pearson Education Limited, 2011


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