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Best Practices in Managing the Human Factors of HR Management Literature Review Essay

Human Resource Management is one of the most significant functions in an enterprise. However, there are different factors that are impacting on HRM. Human Factors has its origins in the Industrial Revolution and emerged as a full-fledged discipline during World War II. It was recognized that aircraft cockpit design needed to consider the human interface for controls and displays. Design Engineers were focused on the technology while Industrial Psychologists worked to optimize the interface.

In some cases, Human Factors design can affect bottom-line profitability or can be a life and death matter, e. g. , you don’t want to push the wrong button or mistake meters for kilometers in a spacecraft. Companies came to realize that a products success is dependent upon good Human Factors design. Human Factors are very important for the successful operation of the company. The term “human factors” is to a large extent synonymous with the term “ergonomics” Human Factors Integration

Research with Defense Technology Center is Human Factors Integration is the process adopted by a number of key industries (notably defense like United Defense and hazardous industries like oil & gas like Shell) in Europe to integrate human factors elements into the systems engineering process. Although each industry has a slightly different domain the underlying approach is the same. HFI undertakes this by conducting a formal process that identifies and reconciles human related issues.

These issues are split for convenience into domains. Manpower – The number of military and civilian personnel required and potentially available to operate, maintain, sustain and provide training for systems Page 2 Personnel – The cognitive and physical capabilities required to be able to train for, operate, maintain and sustain systems. Training – The instruction or education, and on-the-job or unit training required to provide personnel their essential job skills, knowledge, values and attributes.

Human Factors Engineering – The integration of human characteristics into system definition, design, development, and evaluation to optimize human-machine performance under operational conditions. Health Hazard Assessment – Short or long term hazards to health occurring as a result of normal operation of the system. System Safety – Safety risks occurring when the system is functioning in an abnormal manner. Strengths: Indentifying the Problem, Evaluation and solving issues Weakness: Psychological Human Factors are not treated.

Motorola’s Human Factors Engineering One of the best Practice in Managing Human Resource is HFE, Firstly implemented by Motorola, USA in 1984 is considered as the best for employees. In Research with HFE, Motorola is commonly thought of as how companies design tasks and work areas to maximize the efficiency and quality of their employees work. However, Motorola HFE comes into everything which involves people. Work systems, sports and leisure, health and safety should all embody Human Factors principles if well designed.

Strengths: Employee Determination at work, Safety & Health and Low Stress methods. Weakness: More importance to Leisure time and found some Low Production. Page 3 Encourage Employee Development Growth of a company is closely linked to employee development within the organization where each employee plays a vital role in the success of the company. Employee growth has direct and indirect benefits. More knowledgeable, skilled and capable employees directly impact your company’s ability to satisfy customers, resolve problems and crises, and adapt to changing market conditions.

Paying for an employee’s continuing professional education, for example, can help your company gain expertise in new technologies and markets, which can save you money in the long run. This type of practice is found in Coco Cola, where are often send to Trainings on different process. Strengths: Motivational to Employee and Long Retention periods. Weakness: Cost effective and Time Taking Process. Work Life Balance The term “work life balance” was coined in 1986 in response to the rising trend Human Factors in Development of the Company.

The employee Psychological benefits are taken into consideration with many instructions like Stay positive, stay in control, Stay healthy, Divide and de-clutter, Keep stress under control and other safety measures. This helps the companies to maintain good relations with the employees and make them as the best factor of production. In Research with General Electric which follows Work Life Balance as a practice to develop Human Factors. Strengths: High Production Facility, Long Retention and Safe Employee and Company Relations.

Weakness: Only limited to Companies with Large Scale of Production Facilities. Page 4 Corporate Mentoring Programs Corporate Mentoring Programs are like teaching classes where employees are motivated to the work and work environment, making employee coordinated towards work. Therefore, companies have started to place greater emphasis on personal attributes while selecting and developing staff. This brings a number of benefits to the business, not the least of which is a cohesive team. On going development of employee potential is critical for business success.

Corporate mentoring programs are effective in quickly ramping up employee performance because they facilitate the transfer of business knowledge in a way that is not quite possible in regular training. Strengths: Every Effective Approach in Developing Human Factors, Human Psychological Advantage and Growth Oriented. Weakness: Very Systematic Approach. Metrics to Evaluate the Practices Human Factors Integration (HFI) implemented by Defense sectors is only related to Large Scale industries although it has all the factors of Human Factors. Key Performance Indicator of Human Factor Integration(HFI) is the Objective oriented and Specific Tasking.

Motorola’s Human Factors Engineering is also related to tasking and other relations, not dealing with the Psychological factors of the Employees. Encourage Employee Development is training method to make them work in stress and problems, No personal and physical importance is not given to the employees. During this Research we found that the best Practice that develops the Human Factors in the company is Corporate Mentoring Programs, where the employees are motivated on the work and provide various benefits including safety and stress free work Page 5 environment.

Research with Minnesota University, I found that more than 80% of the companies in United States uses this Corporate Mentoring Programs. References • Creating a Mentoring Culture: The Organization’s Guide, 2007 • A Strategic Approach To Corporate Mentoring Programs, CEO World Magazine, 2006 • Human Factors & Methods – Robert Stanley – Edition 2, 2006 • Ergonomics Society, UK • Human Resource Management Programs at Human Factors and Ergonomics Society • Research Center for Work Safety and Human Engineering, Technion, Israel. • Motorola HR Practices, www. motorola. com


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