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Best practices manual

It is imperative that the manager demonstrate communication skills which make the employees feel like they are important, their ideas or concerns are understood, and that the manager wants to hear from the employee. The critical path to achieving these goals is in the process of feedback. When speaking with an employee, it is most important that the follow steps are taken: 1. The employee states a concern/idea 2. The manager repeats this back to the employee/customer using different words to make sure there is understanding. 3. The employee/customer restates the idea if not correct. 4. The manager is then able to take action and properly respond. This process ensures complete participation and reduces the opportunities for mistakes. It also…