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A Reflective Report on Interpersonal Management Essay

The purposes of this essay is to analyse the improtances of Interpersonal management skills for successful management, and to reflect on a verbal interpersonal cultural based difference people have personally experienced and how develop the cross cultural awareness for more effective management.

Interpersonal management skills for successful management

In the last decade, with the fast development of the business in the world, the interpersonal management skills have become important increasingly both for person and organisations. The definition of interpersonal management skills is the feeling and behavior that exist within all of people and influence prople’s interaction with others (John, 2002). For everyone, a good interpersonal management skills is very important whether managers, coworkers, clients or families. Therefore, interpersonal management skills are also essential for the successful management. In the following, this part of essay will analyse the importances of interpersonal management skills for successful management and consider how to develop self-management skills.

The importances of interpersonal management skills are mainly contain three aspects for successful management. First of all, good interpersonal management skills will decrease the workplace conflict (Pedler et al, 2013). According to survey, true interpersonal management skills will improve positive communications, reduce stress situation and promote workplace understanding in management (Pedler et al, 2013). In a organisation, it always has many kinds of conflict between employees and employees, employees and imployers. If without these skills, relations inside an organisation become hostile, leading to the low efficiency of work. Therefore, true interpersonal management skills are necessary for a good management skills. In addition, better interpersonal management skills can promote the team work in a business (Cottrell, 2003). In the organisations, team work is neccesary and always happens. While during the team work, good communication will influence its efficiency.

However, better interpersonal management skills will achieve the good communication, because those skills can buffer conflicts to achieve efficiency communication (Cottrell, 2003), thereby achieving the successful management. Finally, strong interpersonal management skills can make people get more advancement opportunities in the business (Mitchell, 2013). strong interpersonal management skills make people communicate employees, coworkers and upper management better, leading to people to work eficiency and help them to get success at work through the relationships (Mitchell, 2013). Through these skills, people can get better communications and relationships with boss, upper management and coworkers, thereby achieving the advancement opportunities. Thus, these skills are important for the successful management.

Because of the importances of the interpersonal management skills for successful management, the methods about how to develop self-management skills are becaome very important. Firstly, the occasional conflicts are inevitable at work, thus people should know how to manage conflicts calmly and considerately (Johnson, 2014). This is a valuable interpersonal management skills and self-management skills to show the tolerance and prove handy on the job. Secondly, a positive attitude will be the true self-management skills, because the active displays of enthusiasm, can-do spirit and optimistic attitude can make people a delight for everyone at work to be around (Johnson, 2014). finally, the efficiency communications are also very important for self-management skills, because it can make people understand each other better, and then cooperate better (Johnson, 2014).

In conclusion, the interpersonal management skills are important for successful management because of their useful functions and benifits. Therefore, developing the self-management skills also should be paid more attention.

Verbal interpersonal cultural & Cross cultural awareness

In modern society, interpersonal communications refer to communication betwee two or more people. Meanwhile the verbal interpersonal communication is one of the major element for interpersonal communication, such as sounds and word choice, and it is the oral, spoken and unwritten way of the communication (Beebe, 2002). During the process of communication, most people will meet the situattion about the cross-cultural. cross-cultural can be defined as the interaction and comparison of different cultures (Beebe, 2002). Therefore, the verbal interpersonal communication and cross cultural awareness will be useful. In the following, I will reflect on the verbal interpersonal cultural based my experience and analyse how to develop cross cultural awareness.

Due to the cultural differences, some people who come from different counties will often have some misunderstanding in the team work or cooperation. I also meet this kind of problems in the presentation’s teamwork. In the process of cooperation, we have a lots of verbal communication, while some questions have different means for us. For example, “where are you going?” and “do you eat dinner?”, all of these questions are just greetings, but for my team members, these questions are their privacy. Thus, these communication and cultural barriers always happen in this process because of the different culture. communication and cultural barriers can be defined “when a person of one culture encounters the beliefs and resulting actions of another culture, there may be a clash.” (Vulcan, 2014). After that, I check and learn the countries’ custom and habits of my team members on the Internet to make me avoid these awkward situations.

Because of the importance of cross cultural awareness, people should know how to develop it. First of all, we should communicate with other countries’ people frequently such as Facebook, Twitter, E-mail (Botha et al, 2009). In my expirience, I also made some different countries’ friends in Facebook to increase my cross cultural awareness. I often contact with them, and understading each of our culture and custom. Therefore, in my opinion, I increased much expirience of cross-cultural communication and scope of knowledge recently. Thus, this is a useful method for developing cross cultural awareness.

Secondly, in the process of learning, we should cooperate with people who come from different cultural and countries’, such as doing the presentation together and discuss projects together (Botha et al, 2009). I also often cooperate with different cultural and countries’ students. During cooperating, I learn a lot of cross-cultural and their habits, my cross cultural awareness was developing gradually. Therefore, all of these behaviour will help us to develop the cross cultural awareness effectively for more effective management.

To sum up, because of the importance of verbal communication and cross-cultural awareness, people should know and understand more knowledge on these. Because they will help people to communicate and cooperate with different cultural and countries’ people better.


Beebe, S., (2002), Interpersonal Communication: Relating to Others, American communication journal. Volume 5, Issue 3, p428. Botha, A. & Vosloo, S., (2009), Improving Cross-Cultural Awareness and Communication through Mobile Technologies, International Journal of Mobile and Blended Learning, 1(2), 39-53. Cottrell, S., (2003), Skills for Success. New York: Palgrave Macmillan Johnson, W.D., (2014), List of Interpersonal Skills on the Job. Available at: http://www.ehow.com/info_8504944_list-interpersonal-skills-job.html John, H., (2002), Interpersonal skills at work 2nd edn. New York: Routledge. Mitchell, S., (2013), Improving interpersonal management skills. Available at: https://www.i-l-m.com/Insight/Edge/2013/May/improving-interpersonal-managemen

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