Task A – Short answer questions
Ai – Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. Identify three different sources of information you could use to enable you to do this.
3) Old handbook
Once you have identified a reliable source of information Aii
a) List three aspects of employment covered by law
1) Work conditions for example saftey
2) Wages (National minimum wage)
3) Holiday entitlements
b) List three main features of current employment legislation 1) Equality and Discrimination law
2) Employment Rights
3) Health and safety
Aiii – Briefly outline why employment law exists
Employment law is there in order to protect employees. To give everyone who works the oppurtunity to protect their rights. For example ensuring that employees are protected from discrimination in the workplace, ensuring that they receive the national minimum wage etc. These employee rights apply regardless of whether the employee or worker is temporary, fixed-term or permanent, or how long they have worked for the employer. Task B – Your work role
Bi – Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement.
Bii – Describe the information which needs to be shown on your pay slip/statement -Tax Code
– National Insurance number
– Company Name
– Hours and hourly rate
– Payment method
– Any deductions
Biii – Identify two changes to personal information which you must report to your employer – Changes in Health for example long term illness, pregnancy etc – Change of personal details such as Address, Number etc
– Change of next of kin, for emergencys
Biv – Describe the procedure to follow if you wanted to raise a grievance at work. You may describe this in writing or produce a flow chart or diagram If the grievance couldnt be dealt with by a simple informal discussion, then the next person you should go to would be a supervisor or manager. They should then explain how the situation could be dealt with. If you feel that this isnt being dealt with orridingly or in fact the supervisor/manager is the person causing the grievance then the you should going higher up the hirachy, maybe the locality manager? If the grievance couldnt be dealt with by someone within the trust and you feel that it could be more serious then you can always take things higher for example to adult services, CQC or even the police. Once the grievance has happened you need to write a FACTUAL report. Bv – Explain the agreed ways of working with your employer in relation to the following areas. Data protection – Data protection needs to be dealt with as a serious matter. A few examples of this could be simply having passwords on laptops/ computers, storing documents safely and securly.
Conflict management – Conflict in the workplace needs to be dealt with seriously wether it be a petty argument between employees or a conflict of issues regarding best interest of service users. Your employer should be avaliable at all times to talk to you regarding issues at work these can also be brought up at supervisions, team meetings or even apprasials. Staff are to follow best practice in the workplace, following policies and proceedures and managers are there to help resolve any issues and together they should work together to get the facts together and help resolve any issues or conflict and continue with effective performance. Anti – discriminatory practice – Descrimination is not only against the law but it is also a form of gross misconduct from your job. It is also taking action to prevent discrimination on the grounds of race, ethnic or cultural background. Health and Safety – Although Employers have the legal responsibilities to ensure a safe and healthy workplace. As an employee you also have the responsibilities for your own safety and the safety of your colleagues.
If you saw something dangerous within the workplace it would be your responsibility to address the issue or make the employer aware of the issue for it to be addressed. A risk assessments will always need to be filled out despite the seriousness of the issue, to look back on and to help prevent then issue from reacurring in the future. Confidentiality – This is vitally important in this line of work. No information should be passed onto anyone without manager or next of kin consent. Information should only be passed on if its in an emergency involving health, hygiene etc to the relevant personal for example emergency services, dentists etc. Whistleblowing – Whistleblowing is raising concerns about malpractice in an organisation or workplace. It is importnat to work with your employer to raise any concerns which might affect the support your providing. It will then be your employers job to investigate into these concerns raised and speak to the person in question to resolve the issues or depending on the seriousness contact the relevant people, this could be authorities.
Bvi – Explain how your role contributes to the overall delivery of the service provided My role contributes to the delivery of the service provided because it enables service users a life of independancy and pro-actively with the right support. Giving people with life challenges a chance of fufilling a life as normal as possible. Bvii – Explain how you could influence the quality of the service provided by; a) Following best practice within your work role
Following policies and proccedures, care plans and attending relevant training for your job will influence the quality of the service because it makes you more knowledgeble and compotant at your job. Giving patients/service users a better quality of care/support at home. b)Not carrying out the requirements of your role
By not carrying out the requirements of my role would be dangerous not only for the service users but also for myself and other employees. It would also have a negative impact on the care industry with the lack of support you would be providing. Patients/ services users would not be getting the correct level of care, this is why policies and proceedure are put in place. Bviii – Describe how your own work must be influenced by National factors such as codes of practice, National Occupational standards, Legislation and government initiatives.
a) Identify two different representative bodies which influence your area of work Adult services
Care Quality commission
b) Describe the role of the two representative bodies you have identified. Care Quality commission Inspectors of care
Ensure legal requirements are followed
Make sure staff are adquently trained and providing the correct level of care Adult services
Ensure that clients/service users get suitable care
There to provide financial support where needed
They are also a link between the service users and day services Task C – Career Pathway
Create a career pathway plan for youself, indicating oppurtunities are open to you as you progress in your chosen career. Indicate what you will need to learn or any qualifications you might need to gain in order to achieve your goals. Identify of information to help you achieve your goals. My career plan would be to continue work at TQ twentyone as a Support worker working full time. Hopefully pick up some more bank shifts in a variety of houses where I can learn more about different disabilities and gain more exsperience in this field. This would be for maybe another year until I have completed my Level 3 in Health and social care, this will then help me aim to achieve the role of a support coordinator in the near future with TQ Twentyone. or;
I have the option then to maybe attend university part time and study something around the similar and still remain in work as bank staff. The courses I would like the oppurtunity to do would be anything from primary teaching (special educational needs) or social work. However for me to achieve this I will need to retake a GCSE maths in night school to help me get onto the course in university. If i choose not to attend university or if I can’t I would like to continue my path as a support coordinator and work hard on making my way up the structure reaching a manager or move onto something I’ve gained from univesity.